Shipping & Returns
Returns Policy
Items can be returned within 30 days of purchase for any reason as long as they are in their original, new condition without dirt or scuff marks. All returns must be pre-approved before sending. Returns can take up to 3 weeks to process – this time period includes the transit time for us to receive the return and the time it takes us to process the return once received.
Please provide pictures of the return in the email. Please print and include that email with your return shipment (or original order paperwork) so we can be sure you get credit. Missing paperwork will result in a slower turnaround time for return processing. Shipping fees are non-refundable, return shipping is the responsibility of the buyer.
Refunds
Once we have received and processed your return you will receive a refund Minus 20% return fee for all engine armor. It can take several weeks to process returns and check them back into inventory once received (not including the time it takes to receive return from shipper). Once a return has finished being processed we will complete the refund. Please note that it may take several days for the refund to post to your account depending on your bank.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Selkirk Engine Armor will need at least 10-14 business days lead time to build your order.
Please allow at least 2 day handling time for in stock items before they ship if you order Monday-Thursday. In stock orders received on Friday-Sunday will ship on Monday. All IN STOCK next day air orders will ship out the next day. Does not include Selkirk Engine Armor.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full $USD.
International Shipping
Please account for our 72 hour process time, then add another 10-12 business days for shipping. The customs in your country may flag your package and hold it for another 5 or more days.
We ship all international orders via USPS International Priority as this is the least expensive option for our international customers.
Please note that your tracking information may stagnate for several days at it sits in your country's customs. Also, USPS turns over your package to YOUR Country's government run postal system, so please check with them first if you need to coordinate a drop-off or pick-up. It generally takes 8 to 12 business days to ship from us to you.
If you are having trouble receiving your package, please take the following steps first:
1- Check your tracking and see if it's still in customs or with the local postal system.
2- Contact the customs facility for the country and/or the local postal system. The local postal carrier might be trying to drop your package and is not having success.
3- Please email us if neither customs or the postal system can help you.
All international customers are responsible for paying their own VAT from their country and we are not responsible for this tax. It is the buyer's responsibility to know and understand the customs laws regarding the country of delivery. Any customs fees that are charged by country of delivery are the responsibility of the buyer. We list the value of all shipments at their actual cost: due to U.S. export laws we cannot alter the value of shipments. Please note we have no control over the time shipments may spend in Customs Inspection nor do we have any way to speed up the customs process.
Once you receive your request for any fees you are responsible for and decide not to move forward with your purchase you can refuse the shipment and it should be returned to us. Once we receive the package back in perfect condition you will receive a refund minus all shipping costs we have incurred. If there are damaged parts incurred in the shipping process we will have to charge cost and labor for those parts.